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FAQ

Frequently Asked Questions (FAQ)

 

What does Maido mean?

Maido literally means “always”. The word “Maido” is usually used as “Maido-ari”. “Ari” is from arigato which means “Thank you”. When leaving a store in the Kansai region (southern-central part of Japan), a sales associate would usually say “Maido-ari” meaning “Thank you for always coming”

How much does shipping cost?

Shipping is FREE for domestic orders over $25.
Standard First Class shipping is otherwise $3.45 and up.

 

Do you ship overseas?

Yes! We ship to all around the world. We have various international shipping methods available.

International Priority is recommended. The free shipping promotion does not apply to international orders.

 

What form of payments do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, and money orders.

Vida, Mastercard, American Express, Discover, Paypal

 

For money orders (US currency) you can mail your payment to the following address. Include the items you would like to purchase. Please be sure to make your payment out to NBC Stationery and Gifts.

NBC Stationery and Gifts
200 Valley Drive #1
Brisbane CA, 94005

Your order will be processed after your payment is received.

Unfortunately we do not accept personal checks.

 

 

Is your website secure?

Yes, all your information is encrypted in transmission using industry-leading SSL technology (the same technology used by all major online retailers and for online banking) and all credit card information is deleted once a transaction is processed.

 

What is your return policy?

We stand behind the products we sell. We accept returns of products in their original condition within 30 days of purchase. Unfortunately seasonal and sale items cannot be returned. Shipping fees cannot be refunded. Returns must include a RMA.

 

An item I want is out of stock, when will it be restocked?

We restock the majority of items approximately every two to three weeks. Some special products may be backordered and can take longer. Once limited items and seasonal items are gone, they will not be restocked.

 

I get an error when I check out, what do I do?

Please go to our contact us page and send us a message and we can send you an invoice by e-mail. You can also call us and speak to us directly at (415) 657-0107, Monday-Friday, 9am-4pm (pst).

 

Okay! I just placed an order. When will it be shipped?

When your order is placed and processed by 12:00 PM EST on a business day, we ship it the same day. Yes, the same day you put in your order.

 

I changed my mind. How do I add/remove items or cancel my order?

Most orders placed on MyMaido.com enter the shipping process very quickly so we can get your items to you as soon as possible. Orders already in the shipping process cannot be canceled.

We do not currently support adding to or removing items from an existing order. Please give us a call at (415) 657-0107, Monday-Friday, 9am-4pm (pst) for order cancellations or go to our contact us page to send us a message.

 

Can I suggest a product?

Sure, we are always looking to expand our product selection. You can tell us about it by using the Contact Us form and we will add it to our product request list.

 

Are there bulk discounts?

We do bulk discounts for large orders (usually 50-200+ pcs per SKU depends on the item). Please contact us with the items and qty you are looking for and we can give a quote.

 

Will your retail stores price-match your online store or the other way around?

With regards to different prices between MyMaido.com and Maido/KSG Stores, the merchandise and prices available on our web site do not reflect the merchandise and prices available in our stores. Our stores will not match prices with our online store (or the other way around). Currently, MyMaido.com does not have access to store inventory lists or price lists. 

With regards to individual stores, each store is required to manage its own inventory; therefore prices may vary from store to store. Our store managers are given the freedom to lower a price to clear out an overstock item, to reward customers with an in-store sale, or to compete with local merchants. It is not Maido’s policy to price match our own stores since we are not in competition with ourselves.

Our online prices are specifically priced for web-only. Therefore our retail stores will not price-match our online prices and vice-versa.

 

Where are you located?

Not only is our shipping facility located in the Bay Area of Northern California, we also have multiple retail stores you can actually visit on the west and east coast in the US.

 

Maido Stationery Stores

San Jose Store (Santana Row)
378 Santana Row #1125, San Jose, CA 95128
Telephone: (408) 213-1985

San Francisco Downtown Store (Westfield Mall 4th floor)
845 Market St San Francisco, CA 94103
Telephone: (415) 227-4338

Kinokuniya Stationery Locations
 

San Francisco Store KSG (2nd Floor of the Kinokuniya Building in Japantown)
1581 Webster St. Suite 218, San Francisco, CA 94115
phone: 415-567-8901

San Francisco Store KSGII (1st Floor of the Kinokuniya Building in Japantown)
1581 Webster St. Suite 180, San Francisco, CA 94115
phone: 415-567-7073

San Jose Store (Inside Kinokuniya Bookstores)
685 Saratoga Ave., San Jose, CA 95129
phone: 408-252-1300

Los Angeles Store (Inside Kinokuniya Bookstores)
123 Astronaut E. Onizuka St., Los Angeles, CA 90012
phone: 213-687-4480

New York Store (Inside Kinokuniya Bookstores)
1073 Avenue of the Americas (Bet. 40th and 41st St), New York, NY 10018
phone: 212-575-5052

 

Can I pick up my order at your store or warehouse?

No, unfortunately we do not have an in-store pickup option or a pick-up at warehouse option.

 

What is this proposition 65 I hear about? (California)

California's Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We care about our customers' safety and have warnings on products which fall into this catagory.

The general Proposition 65 notice is as follows:

WARNING:  This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.

 

I have more questions that are not answered here. What do I do?

Of course, we are always happy to answer your questions. You can ask us by using the Contact Us form or by e-mailing us at info@mymaido.com. Unlike other places you can also call us at (415) 657-0107 Monday-Friday, 9am-4pm and we will be glad to talk to you directly.


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