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Shipping and Returns

Shipments and Returns

 

Shipping

Orders placed by 12 PM EST on business days will usually be shipped the same business day. Orders are filled and shipped out within one business day after they are processed online. Maido does not ship on weekends and holidays. Time in transit starts the day your order has been shipped.

 

Domestic Shipping

Shipping Method

Time in Transit

Cost

Standard Shipping For Totals Between $0 - $24.99 (pre-tax)

US Postal Service or UPS Ground

Approximately 3 days - 2 weeks

(Business days)

$3.45 and up

Free Shipping on Orders over $25 (pre-tax)

Maido Free Shipping

Approximately 3 days - 2 weeks (Business Days)

FREE!!

USPS Priority Mail

or UPS 3 Day

US Postal or UPS

 

Approximately 2-3 Business Days 

$6.70 and up 

USPS Express Mail

US Postal Service

 

Approximately 1-2 Business Days 

$12.95 and up 

 

 

 International Shipping (New cheaper shipping prices)

Shipping Method

Time in Transit

Cost

International First Class (Canada and Mexico)

No Tracking Available. Delivery is not Guaranteed.

$4.50 and up

Maximum 4.0 pounds

International First Class (Other than Canada and Mexico)

No Tracking Available. Delivery is not Guaranteed.

$4.50 and up

Maximum 4.0 pounds

International Priority (Outside US)

Global Shipping with Insurance and Tracking included. Approximately 7-14 days.

$29.25 and up

 

International Express Shipping (Outside US)

Global Shipping with Insurance and Tracking included. Approximately 3-7 Days.

$29.25 and up

 

 

Address Correction: If a package is returned or corrected due to an insufficient or incorrect address, Maido reserves the right to charge a correction fee. The customer is responsible for the shipping fee if the package is to be re-shipped. The original shipping charge is not refundable. Please make sure your address is correct.

 

Customs For International Orders

Depending on the customs policy of the destination country, international customers may be charged a customs fee upon delivery. Maido cannot provide information about possible duties charges or rates in advance. Customers can check with their local customs office for information.

 

Sales Tax

Sales tax is charged for shipments in California and New York.

 

Tracking Information

Please allow 1-2 days for your tracking information to appear on the shipping carriers (USPS/UPS) site after you have received a notification from Maido.

 

Returns

If you are not satisfied with your purchased item(s), we accept returns of new, unused and unopened products in their original condition within 30 days of purchase. The original shipping fee is not refundable. The customer is responsible for the return package shipping fee. Seasonal and sale items are not returnable. Please contact us beforehand to receive an RMA number. Returns without a RMA number will not be accepted.


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